Customer Experience Specialist


Spocket is revolutionizing the world of ecommerce as we know it today. Because of Spocket, a mom from the United Kingdom, or a teacher from Saudi Arabia can start their own businesses with our platform.

At Spocket, we are on a mission to empower millions of online entrepreneurs. This is why we wake up everyday. Today, Spocket enables over 50,000 entrepreneurs across five continents to launch and scale their online stores.

On the outside, we’re building something life-changing for entrepreneurs. Helping them achieve their goals is why we’re all here. Changing an entire industry isn’t always a straight path forward, but it’s an experience unlike anything else.

On the inside, we are a fun and passionate group of people striving to build a world-class culture of freedom and responsibility.

We are looking for a rockstar Customer Experience Specialist who will ensure our Spocket entrepreneurs are happy!

You’re excited about the role because you will...

  • Engage with Spocket users via email, online chat and phone calls to help answer their questions and solve any problems they might encounter.
  • Provide exceptional customer service that will covert potential leads into lifetime customers.
  • Escalate bugs and product issues to the tech team on an as-needed basis.
  • Be comfortable speaking to customers on the phone, when necessary.
  • Collaborate on articles to help retailers and suppliers enhance their Spocket experience.
  • Gather user feedback and feature suggestions to help form Spocket’s product strategy.
  • Provide recommendations to users in order to upsell them different products.
  • Work well under pressure.

We’re excited to have you because…

  • You are passionate about working with people and you are about to demonstrate kindness and empathy in all interactions.
  • You have excellent communication skills that convey both confidence and charm.
  • You are a fast learner and genuinely enjoy seeking out the solution to problems.
  • You are excited to work in an environment that involves continual adaptation and change.
  • You are overflowing with positive energy that other people draw upon and enjoy collaborating with.
  • You are a self-starter that enjoys multitasking and having ownership over a number of projects.
  • You have a minimum of three years of working experience in customer support.
  • Bonus points for knowledge about Shopify / WooCommerce.
  • Bonus points for experience with Intercom or other customer messaging platforms.

You’re excited about joining Spocket because...

  • We take care of our teammates. This is a unique opportunity to join a rapidly growing technology startup and taking care of our team on this journey is a priority.
  • We have curated a mission-driven workplace in which we believe in a positive and supportive team.
  • We offer all teammates the opportunity to provide insights on strategy and improve processes across the business.
  • You are eager to learn more about the fast-growing e-commerce industry.
  • We have an awesome and easily accessible office in Yaletown with snacks and fun people.
  • We love hanging out. A team that has fun together, stays together!
  • We offer benefits so you can focus on building an awesome company!

Please note that the salary is in CAD.

3+ years