Spocket is revolutionizing the world of eCommerce as we know it today. Because of Spocket, a mom from the United Kingdom, or a teacher from Saudi Arabia can start their own businesses with our platform.
At Spocket, we are on a mission to empower millions of online entrepreneurs. This is why we wake up every day. Today, Spocket enables over 60,000+ entrepreneurs across five continents to launch and scale their online stores.
On the outside, we’re building something life-changing for entrepreneurs. Helping them achieve their goals is why we’re all here. Changing an entire industry isn’t always a straight path forward, but it’s an experience unlike anything else.
On the inside, we are a fun and passionate group of people striving to build a world-class culture of freedom and responsibility.
We are looking for a rockstar Customer Support Specialist who will ensure our Spocket entrepreneurs are happy!
You’re excited about the role because you will...
- Engage with Spocket users via email, and online chat to help answer their questions and solve any problems they might encounter.
- Provide exceptional customer service that will covert potential leads into lifetime customers.
- Escalate bugs and product issues to the tech team on an as-needed basis.
- Be comfortable speaking to customers on the phone, when necessary.
- Collaborate on articles to help retailers and suppliers enhance their Spocket experience.
- Gather user feedback and feature suggestions to help form Spocket’s product strategy.
- Provide recommendations to users in order to upsell them different products.
- Work well under pressure.
We’re excited to have you because…
- You are passionate about working with people and you are about to demonstrate kindness and empathy in all interactions.
- You have excellent communication skills that convey both confidence and charm.
- You are a fast learner and genuinely enjoy seeking out the solution to problems.
- You are excited to work in an environment that involves continual adaptation and change.
- You are overflowing with positive energy that other people draw upon and enjoy collaborating with.
- You are a self-starter that enjoys multitasking and having ownership over a number of projects.
- You have a minimum of three years of working experience in customer support.
- Bonus points for knowledge about Shopify / WooCommerce.
- Bonus points for experience with Intercom or other customer messaging platforms.
You’re excited about joining Spocket because...
- We take care of our teammates. This is a unique opportunity to join a rapidly growing technology startup and taking care of our team on this journey is a priority.
- We have curated a mission-driven workplace in which we believe in a positive and supportive team.
- We offer all teammates the opportunity to provide insights on strategy and improve processes across the business.
- You are eager to learn more about the fast-growing e-commerce industry.
- We have an awesome and easily accessible office in Yaletown with snacks and fun people.
- We love hanging out. A team that has fun together, stays together!
- We offer benefits so you can focus on building an awesome company!
If this sounds like a great fit for you, please apply now!